Frequently Asked Questions
Your guide to a seamless luxury shopping experience.
How long does shipping take for LUXO orders?
We offer expedited worldwide shipping. Standard orders typically arrive within 3-5 business days, while express shipping takes 1-2 business days depending on your location.
What is your return policy for fashion items?
LUXO accepts returns within 30 days of delivery. Items must be in their original condition, unworn, and with all designer tags still attached to qualify for a full refund.
Are the products on LUXO authentic?
Absolutely. LUXO guarantees the 100% authenticity of every item we sell. We source directly from designers and authorized boutiques to ensure premium quality.
How do I determine the right size for me?
Each product page features a detailed size guide. Since we carry international designers, we provide a conversion chart to help you find your perfect fit in US, UK, and EU sizing.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Affirm.
Can I track my order in real-time?
Yes. Once your order is dispatched, you will receive an email with a unique tracking number and a link to monitor your package's journey to your doorstep.